Terms of Service

The following are the terms and conditions that will govern the agreement between Ridera Technologies Limited hereinafter called “the company or Ridera” and “The User” hereinafter the called “client or customer”.

GENERAL

Although the company endeavours to reasonably protect and secure all items fragile or otherwise, the onus lies with the client to ensure that loose and/or fragile pieces for example china, sensitive electronics, etc. are properly packed, padded and labeled accordingly, prior to our handling. (We highly recommend using our packing and pre-move services which include wrapping, packing, etc., to avoid possible overtime charges and ensure optimum protection of items).

Client’s Responsibility:

To properly prepare for pending relocation (i.e. all small pieces etc., should be cleared from surfaces, properly packed in boxes or bins and fragile pieces properly padded, labeled and secured).
To pay all fees and charges as required.
To properly protect and secure valuables and important documents and personally carry these items if possible (The Company is not responsible for valuables not properly secured by client).
To reasonably protect items that can be easily soiled (if our services are not required to do so) as the company is not responsible for incidental soiling to items reasonably handled by movers.
To inspect the back of the truck upon completion of job, and confirm that all pertinent items have been offloaded.
To inform the office of any special items (pianos, safes etc) or any special requirements that may have an impact on the handling of such items.
To ensure all estate or house clearance are made before arrival to avoid overtime charges.

LIMITATIONS TO LIABILITY

In particular, the company accepts no liability in the following circumstances:

Where an item being transported exhibits what can be reasonably deemed as a pre-existing fault or defect.
Free and easy passage is not available for furniture items, i.e. items have to be forced or undergo excessive maneuvering to pass.
Items are such that normal routes to enter/leave buildings cannot be used but alternate abnormal routes have to be used, e.g. balcony, window, etc.
Terrain is such a nature that free and unhindered passage is not possible (slippery, rocky, steep, etc.)
Item is such a shape or size that it cannot pass entrance/exit but has to be disassembled or have parts removed to enable it to pass.
Items inefficiently packed or prepared by client e.g. boxes containing fragile pieces not properly padded, cushioned and labeled.
Items not packed by the company.
Items that were prepared for relocation by persons other than Ridera personnel (i.e. items that have been disconnected, disassembled or dismounted from walls or otherwise altered in preparation for relocation).
Items that have been altered from their original state.
Stacking of furniture as requested by the customer.
Furniture made of compressed wood, particle-board, Halogen lamps and any other items which by their nature are required to travel disassembled.
Items such as filing cabinets, refrigerators, desks, etc. that are required to travel with their contents intact as requested by the customer, are not covered for damages to items or contents.
If we are required to carry items which in and of themselves pose a threat to other items such as washing machines, refrigerator, etc. (due to leakage of water and other substances).
If a client insists on us wrapping, packing or stacking furniture or items in a way which we consider to be inimical to the safety of that item and others and this fact is related to the client.
Aquaria and other similarly constructed items, and potted plants, are not covered under this warranty.
It is the client’s responsibility to ensure that complex electrical equipment is properly prepared prior to the move, by authorized service personnel. This includes disassembly, reassembly and protection or, as circumstances may dictate, detailed briefing of our staff so that necessary precautions can be employed.
Items under warranty by a third party.

Payment

Payment must be in Nigerian currency, cash, transfer. If another currency is to be used, then prior authorization must be obtained from our office. Exchange rate to be used will be determined by us.

The company reserves the right to request reservation payment in advance of job completion.
Estimates are not absolutely binding and can be adjusted as circumstances dictate. Additionally, costs given over the phone are approximate and may change when the moving team arrives or upon completion.
The company reserves the right to request a deposit for moves with the expectation that estimated balance will be paid upon arrival at pickup location before loading or at final destination, and before offloading.
All outstanding amounts must be paid by the due date. Failure to do so will result in interest charges being applied and the rate applicable is dependent on overdraft interest charges prevailing at the time of default.
In the event of a claim, all payments must be settled before the claim can be dealt with.
Deviation from any of the foregoing requires expressed permission from a named member of management.
Overtime and Miscellaneous Charges: Unless otherwise stated, cost given for move is on a per trip basis. When there is a case where the actual items to be moved is more than the items listed, or the actual move address is more and different from the address stated or sent to our representative. Extra charges would be incurred based on weight, volume, value of the item, and distance. The extra cost will be determined by Ridera.

Undersized Vehicle

If a customer confirms a specific vehicle size and the vehicle arrives at the pickup location but cannot accommodate all the items, no refund will be issued. However, an alternative vehicle can be arranged subject to mutual agreement and adjusted costs. If the client declines or opts out of the alternative arrangement, 50% of the moving cost will be charged, and the remaining balance will be refunded.

Extraordinary Circumstances

In the event of rain, acts of God or any other similar circumstances outside of the control of the company, then the customer or client agrees to share in equal proportion any overtime charges. In the case of riots, public disturbance or any other circumstances whatsoever outside of the control of the company then the company is not responsible for any liability or any loss suffered by the customer.

At Ridera, we value trust and ethical relationships with our customers. For years, we operated without a reservation deposit, relying on common courtesy for advance cancellation or rescheduling notices. However, a recent increase in last-minute cancellations and "no-shows" has led to significant losses, including missed opportunities, paid wages, fuel costs, and vehicle depreciation. To address this, we have introduced a Reservation Deposit to mitigate these expenses and protect our business. Please review our Reservation Deposit, Cancellation, Rescheduling, and “No-show” policies below for full details.

Note: Cancellations, rescheduling, and similar requests will only be accepted and processed during our working hours: Monday to Saturday, 8:00 AM to 6:00 PM.

Reservation Deposit

A reservation deposit is required for each move to secure your moving date. Once your booking request is received, our customer service representative will issue a deposit invoice. The reservation deposit amounts to 80% of the total moving cost, with the remaining 20% payable upon arrival at the pickup location before loading, or as otherwise arranged with our customer service representative based on the complexity of the move.

Re-Scheduling Policy

We aim to provide flexibility to our customers while maintaining operational efficiency.

Rescheduling for Advance Bookings – For bookings made more than 72 hours in advance, rescheduling requests must be made in writing via WhatsApp with our agents at least 72 hours before the scheduled move. Approval is subject to crew availability and potential pricing changes.
Rescheduling for Short-Notice Bookings – For bookings made within 72 hours of the move date, rescheduling requests must be submitted at least 24 hours before the scheduled move time and are also subject to crew availability and pricing adjustments.
Conditional Same-Day Rescheduling – Same-day rescheduling requests will be considered based on the availability of crew and vehicles. A fee equivalent to 10% of the service cost will apply to offset the disruptions caused to our schedule.
Rescheduling After Departure Time – For rescheduling requests made at or after the scheduled move time, or after Departure Time (the actual time the driver begins their trip to the pickup location), or if the vehicle is already en route to the pickup address, a fee equivalent to 30% of the service cost will be charged. This fee reflects operational adjustments and resources deployed after the trip has commenced.

“No Show” Policy

When you book a moving reservation with Ridera and pay the reservation deposit, we commit our movers and resources to serve you as scheduled. It is expected that our movers will meet you at your designated location on time. In the event that our movers arrive at the location, and you are unavailable or unable to proceed with the move, the reservation deposit will not be refunded. This policy accounts for the allocation of resources and the disruptions caused to our schedule.

Cancellation Policy

At Ridera, we understand that plans may change. To ensure smooth operations, cancellations are subject to the following terms:

Standard Cancellations

To receive a refund of your reservation deposit, cancellations must be submitted in writing via WhatsApp at least 72 hours before the scheduled moving date.
Refunds will incur a 10% administrative fee deducted from the total moving cost and will be processed within 3–5 business days.
For bookings made within 72 hours of the scheduled moving date, cancellations must be made 24 hours in advance to qualify for a refund.

Last-Minute or On-Day Cancellations

Cancellations made less than 24 hours before the move date will incur an administrative fee of 20% of the total moving cost.
If cancellation occurs on the moving day and the truck has already arrived at the pickup location, no refund or credit will be issued.

Same-Day Cancellations

If you place a same-day order, we will make every effort to accommodate your request. A reservation deposit is required at the time of booking.
If we are unable to schedule a crew, your deposit will be fully refunded.
However, if a crew is confirmed and a cancellation is made after the driver has begun their journey to the pickup location, the deposit will not be refunded.

Pending Status - Short-Term Cancel Option

If your plans change and you’re uncertain about your moving dates or destination, you can shift your reservation to a Pending Status. This option:

Cancels your current order(s) and allows rescheduling within six months without penalty.
Permits rescheduling to any location, whether in or outside the original state. Rescheduling is subject to crew availability and updated pricing at the new location.

For example, if your original reservation was for Ikoyi, Lagos, and you later decide to move to Wuse, Abuja, you can still utilize the reservation under these terms.

Rescheduling Terms for Pending Status

Rescheduling Fee: Moving a reservation to Pending Status is free within the first 72 hours before the move. However, rescheduling at a later date would incur additional fees based on our rescheduling policy.

By confirming your reservation, you acknowledge that the deposit serves as a commitment toward the moving service and understand that late cancellations disrupt schedules and incur operational losses.

For more information or to submit a cancellation request, contact our WhatsApp line at 08136153906.

Ridera Claim Compensation and Goods-in-Transit Insurance Policy

1. Introduction

Ridera is committed to providing a seamless and secure moving experience for all clients. To ensure the safety of your goods during transit, we have developed a comprehensive Claim Compensation Policy and partnered with an Insurance Provider for a robust Goods-in-Transit (GIT) Insurance Policy. These policies outline the terms of compensation, eligibility, and coverage.

2. Claim Compensation Policy

Eligibility for Compensation

Only customers who opt for Ridera’s Goods-in-Transit (GIT) Insurance are eligible for:
Access to GIT Insurance cover for protection.
To be eligible for GIT Insurance:

Customers must provide an accurate valuation of their items.
Items must be wrapped by Ridera to ensure optimal protection.

Repair, Replacement, or Reimbursement

Repair: Damaged items may be repaired by an approved service provider.
Replacement: For irreparable items, replacements will reflect the closest equivalent value within Nigeria.
Reimbursement: Claims will be based on the resale value of the item, factoring in depreciation.

Exclusions from Claims

Items excluded in the GIT policy (e.g., cash, jewelry, perishable goods).
Damage or loss due to customer negligence or failure to comply with terms.
Claims submitted after 48 hours of the moving date.

3. Goods-in-Transit Insurance Policy

Coverage

Goods-in-Transit Insurance offers protection for moveable property during transit within Nigeria. Customers opting for this cover can ensure higher financial security for their goods.

Sum Insured (₦)	Premium (₦)	Excess
0 - 99,999	600 (including Ridera fee)	10,000 or 10%, whichever is greater
100,000 - 249,999	1,200 (including Ridera fee)	10,000 or 10%, whichever is greater
250,000 - 499,999	1,800 (including Ridera fee)	10,000 or 10%, whichever is greater
500,000 - 1,249,999	2,800 (including Ridera fee)	25,000 or 10%, whichever is greater
1,250,000 - 5,000,000	0.22% of value	50,000 or 10%, whichever is greater
5,000,000 - 9,999,999	0.32% of value	50,000 or 10%, whichever is greater
10,000,000 - 19,999,999	0.345% of value	50,000 or 15%, whichever is greater
20,000,000 - 30,000,000	0.37% of value	50,000 or 15%, whichever is greater

Policy Exclusions

Damages from riots, terrorism, or natural disasters.
Deterioration due to rust, vermin, or improper storage.
High-risk items (e.g., explosives, glassware, perishables).

Claims Documentation

Completed claim form.
Delivery waybill and debit note.
Police report (in case of theft).
Supplier’s invoice and driver’s statement of loss.
Photographs and written loss report.
Policy document and repair/replacement cost estimates.

4. Reporting and Investigation

Claims must be reported within 48 hours of the move.
False claims will result in the client bearing all investigation-related costs.
Ridera reserves the right to verify claims through thorough investigations.

Customer Responsibility

Accurately declare the value of items.
Ensure items are adequately secured and wrapped by Ridera.

5. Ridera’s GIT Insurance Policy Benefits

Affordable premiums tailored to customer needs.
Insurance cover options for maximum protection.

Acceptance of These Terms
You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website or Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website or Services.