Terms of Service

The following are the terms and conditions that will govern the agreement between Ridera Technologies Limited hereinafter called “the company or Ridera” and “The User” hereinafter the called “client or customer”.

GENERAL

Although the company endeavours to reasonably protect and secure all items fragile or otherwise, the onus lies with the client to ensure that, loose and/or fragile pieces for example china, sensitive electronics, etc. are properly packed, padded and labeled accordingly, prior to our handling. (We highly recommend using our packing and pre-move services which include wrapping, packing, etc., to avoid possible overtime charges and ensure optimum protection of items).

Client’s Responsibility:

• To properly prepare for pending relocation (i.e. all small pieces etc., should be cleared from surfaces, properly packed in boxes or bins and fragile pieces properly padded labeled and secured).
• To pay all fees and charges as required.
• To properly protect and secure valuables and important documents and personally carry these items if possible (The Company is not responsible for valuables not properly secured by client).
• To reasonably protect items that can be easily soiled (if our services are not required to do so) as the company is not responsible for incidental soiling to items reasonably handled by movers.
• To inspect back of truck upon completion of job, and confirm that all pertinent items have offloaded.
• To inform office of any special items (pianos, safes etc) or any special requirements that may have an impact on the handling of such items.

CLAIMS Compensation

The company undertakes to repair, replace or reimburse clients in the event of any damage(s) to his/her property due to negligence (i.e. reasonable care and skill was not exercised in the handling of customer’s possessions. Client is required to prove negligence) on the part of the company’s representatives as follows:-

• The value of reimbursement is based on resale value of the item at the time of damage (age, condition and type of item being taken into account). Value of the item will be depreciated per relevant depreciation principles or by mutual agreement.
• If an item is part of a set, then only the individual item will be addressed. If the individual item cannot be located locally, then the closest local substitute will be used.
• Item may be taken off site and repaired: company reserves the right however to choose repairer. If the client refuses to allow the item to be taken for repair, then ay claim in relation to said item will be dismissed.
• A mutually agreed discount on invoice. Furthermore, any discount previously negotiated will be taken into account when determining compensation (if any).
• Company may replace item if the item is irreparable. Compensation however, will be commensurate with damage and cost of restitution.
• Customer is required to pay all fees where applicable should a false claim be made and the company incurs costs pursuant to investigation of such claim. This includes service personnel visits, polygraph testing of employees, etc.
• Any claims must be reported to the company within 48 hours.

LIMITATIONS TO LIABILITY

In particular, the company accepts no liability in the following circumstances: - Where an item being transported exhibits what can be reasonably deemed as a pre-existing fault and/or defect.

• Free and easy passage is not available for furniture items, i.e. items have to be forced or undergo excessive maneuvering to pass.
• tem is such that normal routes to enter/leave building cannot be used but alternate abnormal routes have to be used, e.g. balcony, window, etc.
• Terrain is such a nature that free and unhindered passage is not possible (slippery, rocky, steep, etc.)
• Item is such a shape or size that it cannot pass entrance/exit but have to be disassembled or have parts removed to enable it to pass.
• Items inefficiently packed or prepared by client e.g. boxes containing fragile pieces not properly padded, cushioned and labeled.
• Items not packed by the company.
• Items that were prepared for relocation by persons other than Ridera personnel (i.e. items that have been disconnected, disassemble or dismounted from walls or otherwise altered in preparation for relocation).
• Items that have been altered from their original state
• Stacking of furniture as requested by customer.
• Furniture made of compressed wood, particle- board, Halogen lamps and any other items which by their nature are required to travel disassembled.
• Items such as filing cabinets, refrigerators, desks, etc. that are required to travel with their contents intact as requested by customer, are not covered for damages to items or contents.
• If we are required to carry items which in and of themselves pose a threat to other items such as washing machines, refrigerator, etc. (due to leakage of water and other substances).
• If client insists on us wrapping, packing or stacking furniture or items in a way which we consider to be inimical to the safety of that item and others and this fact is relayed to the client.
• Aquaria and other similarly constructed items, and potted plants, are not covered under this warranty.
• It is the client’s responsibility to ensure that complex electrical equipment is properly prepared prior the move, by authorized service personnel. This includes disassembly, reassembly and protection or, as circumstances may dictate, detailed briefing of our staff so that necessary precautions can be employed.
• Items under warranty by a third party.

Payment:

Payment must be in Nigerian currency, cash, transfer, cheque, crypto currency (USDT). If another currency is to be used, then prior authorization must be obtained from our office. Exchange rate to be used will be determined by us.

• The company reserves the right to request payment in advance of job completion.
• Estimates are not absolutely binding and can be adjusted as circumstances dictate. Additionally, costs given over the phone are approximate and may change when moving team arrives or upon completion.
• The company reserves the right to request a deposit for residential moves with the expectation that estimated balance will be paid upon arrival at final destination, and before offloading. Any additional amounts will be due upon completion of the job. In instances where payment is made by cheque, there is a 5 day waiting period until cheque is cleared before the move can be done.
• There is a 10% administrative fee applicable for late cancellation on removal i.e., cancellation must be communicated to our offices within 36 hrs prior to move to a named member of staff.
• All returned cheques attract a charge, which includes admin charge, and bank charges.
• All outstanding amounts must be paid by due date. Failure to do so will result in interest charges being applied and the rate applicable is dependent on overdraft interest charges prevailing at the time of default.
• In event of a claim, all payments must be settled before claim can be dealt with.
• Deviation from any of the foregoing requires expressed permission from a named member of management.
• Overtime and Miscellaneous Charges Unless otherwise stated, cost given for move is on a per trip basis When there is case where the actual items to be moved is more than the item items listed. Extra charges would be incurred based on weight, volume and value of the item. The extra cost will determined by Ridera.

Extraordinary Circumstances

In the event of rain, acts of God or any other similar circumstances outside of the control of the company, then the customer or client agrees to share in equal proportion any overtime charges. In the case of riots, public disturbance or any other circumstances what so ever outside of the control of the company then the company is not responsible for any liability or any loss suffered by the customer.

Link to Other Resources

Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website and Services. Your linking to any other off-site resources is at your own risk.

Acceptance of These Terms You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services. This document was last updated on April 4, 2022